Privacy Policy
Effective Date: 8 November 2025
INTRODUCTION
Your privacy is a top priority for HubKitani (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access our platform and utilize our services. By using our platform, you acknowledge and agree to the terms outlined below.
1. DATA WE COLLECT
a. Personal Data
Name, email address, contact number, delivery address, payment information, and ID verification documents (if applicable).
Information provided during registration, account updates, or customer support interactions.
b. Transaction Data
Purchase history, payment records, refund requests, and ongoing disputes or feedback related to transactions.
c. Browsing Data
IP address, device type, browser type, geolocation, cookies, website analytics, and behavioral data such as pages viewed and time spent.
d. Communication Data
Emails, chat logs, customer inquiries, feedback, and dispute records exchanged via support channels.
2. HOW WE USE DATA
2.1 Order Fulfilment & Delivery: To process transactions, deliver products, and provide updates.
2.2 Platform Improvement: To enhance functionality, diagnose issues, and optimize user experience.
2.3 Marketing & Notice: To send relevant order notifications, offers, and updates (only if you opt-in for marketing communications).
2.4 Analytics: To understand usage patterns and improve our services.
2.5 Legal Compliance: To comply with applicable legal, or regulatory obligations.
3. DATA SHARING & DISCLOSURE
(a) We do not sell your personal data to third parties.
(b) We share data only with trusted third-party providers necessary to deliver services, including:
(c) Payment processors (for transaction authorization)
(e) Courier and logistics companies (for delivery)
(f) Legal or governmental authorities (if legally required)
(g) Data sharing is strictly limited to what is necessary for operational purposes, and we ensure data confidentiality through agreements.
4. DATA SECURITY & STORAGE
HubKitani utilizes Supabase, an external trusted third-party cloud service provider based in Singapore, to store and process user data. All data—such as personal information, transaction history, and interactions—is securely stored within Supabase’s data centers in Singapore. We employ industry-standard security measures, including encryption, firewalls, and access controls, to protect your data.
However, HubKitani and Supabase cannot guarantee absolute security against unauthorized access, data breaches, hacking, or cyberattacks beyond their control. We make reasonable efforts to safeguard your information but do not assume responsibility or liability for data breaches, leaks, or other security incidents caused by external parties, third-party cyberattacks, or vulnerabilities in the service provider’s infrastructure.
By using our platform, you acknowledge and agree that HubKitani and Supabase shall not be held liable for any damages or losses resulting from a data breach or cybersecurity incident beyond our direct control. We recommend maintaining good security practices on your end, such as using strong passwords and enabling two-factor authentication.
5. YOUR RIGHTS & CHOICES
5.1 Access & Correction: You can request access to, update, or correct your personal data.
5.2 Deletion: You may request deletion of your data, subject to legal and contractual obligations.
5.3 Opt-Out: You can opt-out of marketing communications or data sharing where applicable.
5.4 Contact: To exercise your rights, contact us at: [email protected].
6. COOKIES & TRACKING TECHNOLOGIES
(a) We use cache, pixels, and similar tools to analyze site usage, improve functionality, and personalize content.
(b) Cache help us remember your preferences and enhance your browsing experience.
(c) Most browsers allow you to manage cookie preferences in settings.
7. POLICY UPDATES
(a) We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, or platform features.
(b) Changes will be posted on this page with an “Effective Date.”
(c) Continued use of the platform indicates your acceptance of these updates.
8. DATA TRANSFER & INTERNATIONAL HANDLING
(a) Your data is stored and processed primarily in Singapore + HongKong.
(b) If data is transferred outside Singapore, we ensure appropriate safeguards (e.g., encryption, data-sharing agreements) comply with applicable laws.
9. HOW TO CONTACT US
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Email: [email protected]
Phone: +6737144044
This policy aims to protect your privacy and ensure transparency in data handling.
Please review it regularly for updates.