(FAQ) For HubKitani
Q: How do I create an account on Hubkitani?
⦁ Look Up: Click the “Sign up” link, usually found at the top right corner of the page.
⦁ Sign Up: Select the “Register” tab (or “Create Account”).
⦁ Fill It Out: Provide your email address and create a secure password.
⦁ Confirm: Click “Register.” That’s it—you are officially part of the Hubkitani community!
Q: How do I place an order at Hubkitani?It’s super simple!
⦁ Find your treasures: Browse our site or use the search bar to find the items you love.
⦁ Add to Cart: Select the size/color (if applicable) and click “Add to Cart.”
⦁ Checkout: When you’re ready, click the Cart icon and then “Checkout.”
⦁ Confirm & Pay: Enter your shipping info, choose your delivery speed, select your payment method, and hit “Place Order.”
⦁ You’ll receive a confirmation email and will be redirected through our whatsapps number.
Q: What should I do if I received a damaged, defective, or incorrect item?
⦁ Take a Photo: Snap a quick picture of the damage, defect, or the incorrect item you received.
⦁ Contact Us: Send the photo(s) and your Order Number to our support team right away.
Q: Are the product images accurate representations of the actual items?
We take our photos in high-resolution, controlled studio settings to be as accurate as possible! However, a few factors are always at play when shopping online:
⦁ Color: Due to different monitor/screen settings, the color you see might vary slightly from the product in real life. We recommend reading the product description to see if we’ve noted a specific shade.
⦁ Scale/Size: While we try to include lifestyle shots, always check the Descriptions about ‘Size & Fit’ or ‘Specifications’ tab for exact dimensions and measurements to avoid surprises!
If you feel an item is drastically different from the image, please let us know so we can review the photography.
Q: Where can I find your complete policies (Privacy, Terms, Returns)?
A: Our full legal and operational policies are always linked in the footer of every page on our website:
⦁ Privacy Policy: Details on how we collect, use, and protect your personal data.
⦁ Terms & Conditions: The rules and guidelines governing the use of Hubkitani.com.
⦁ Returns & Refunds Policy: Our official guidelines on how to process returns, exchanges, and refunds.
Q: How can I know the true quality of an item before buying it online?
A: We provide multiple ways to assess quality:
⦁ Detailed Descriptions: Every product features a comprehensive list of materials, manufacturing details, and care instructions.
⦁ Customer Reviews: We encourage all verified purchasers to leave detailed reviews and photos to give you real-world insights.
Q: How can I check if a product is in stock?
A: Product stock status is displayed in real-time on the product page:
⦁ In Stock: The “Add to Cart” button will be active.
⦁ Low Stock: A warning may appear (e.g., “Only 3 left!”).
⦁ Out of Stock: The “Add to Cart” button will be replaced with a “Notify Me” option.
Q: A product I want is sold out. When will it be restocked?
A: Restock times vary by product and vendor.
1. On the sold-out product page, click the “Notify Me When Available” button.
2. Enter your email address.
3. We will send you a one-time email notification the moment the item is back in our warehouse and available to purchase.
Q: What payment methods are accepted?
A: HubKitani accept only Bank transfers.
Q: How long does delivery take?
A: Local delivery takes between 1 to 3 business days after confirmed order.
Q: Which products are non-returnable?
A: Perishable items, customized products, and hygiene products are not eligible for return.
Q: How can I contact customer support?
A: You can email us at [email protected] or texts us at +6737144044.
Q: What are the customer service hours?
A: Support is available from 9:00 AM to 11:00 PM, Monday to Sunday.
Q: How does HubKitani protect my data privacy?
A: We use encryption and advanced security measures to protect your personal information.
Q: Where is my data stored?
A: Your data is securely stored in data centers in Singapore via Supabase services.
Have more questions? Feel free to reach out to us +6737144044. We’re here to help!