Return & Refund Policy
Effective Date: 15 November 2025
Introduction
At HubKitani, we aim to provide a transparent and fair process for returns and refunds, ensuring both buyers and sellers are protected while maintaining trust in our platform. This policy details the procedures, conditions, and timelines for initiating returns and processing refunds.
- Return Eligibility
Timeframe: Buyers may initiate a return request within 3 calendar days of the product’s delivery date.
1.1 Conditions:
(a) The product must be unused, undamaged, and in its original packaging with all tags attached.
(b) The product must be in a saleable condition, with no signs of alteration or damage.
1.2 Non-Returnable Items:
Certain items are excluded from return eligibility, including but not limited to:
(a) Perishable goods (food, flowers, fresh produce)
(b) Customized or made-to-order products
(c) Intimate/hygienic goods (lingerie, swimwear)
(d) Digital downloads, software, or downloadable content
(e) Items marked as non-returnable in the product listing
2. Initiating a Return
Request Submission:
(a) Buyers must contact HubKitani Support and submit a return request.
(b) For HubKitani to pick up your return item there’s going to be charges.
2.1 Supporting Evidence:
Include the reason for the return and upload clear photos if relevant (e.g., damaged product).
2.2 Return Authorization:
Once the request is approved, the buyer receives instructions on packaging and deliver the product back.
3. Return Process
Packaging:
Items should be repackaged securely, preferably in the original packaging.
3.1 Shipping:
Send the product via a traceable courier to the specified return address within the timeframe indicated—usually within 7-14 days of approval.
3.2 Tracking:
Always retain the data tracking id and proof of dispatch from the courier.
4. Inspection & Refund
Inspection:
Upon receipt, the seller or designated return center will inspect the returned item to verify it meets the return conditions.
4.1 Approval & Processing:
If approved, the refund process will commence within 3-7 days from the date of receipt, depending on the inspection results.
4.2 Processing Time:
Refunds are usually processed within up to 3-7 days but may vary depending on the payment provider and banking procedures.
4.3 Refund Method:
Refunds are issued to the original payment method used for the purchase.
5. Refund Conditions
Refunds are only issued if the returned item complies with all conditions described above.
- Refunds may be denied if:
(a) The product is damaged due to improper handling or misuse.
(b) The return was initiated outside the stipulated timeframe.
(c) The item is not in the condition specified (used, damaged, missing tags).
Delivery fees for the return are borne by the buyer unless the fault was ours (e.g., wrong or defective product).
6. Refund Exclusions & Denial
(a) Refunds or exchanges can be declined if the product does not meet the return conditions.
(b) Refunds are not applicable for items that are non-returnable or marked as such in the product listing.
(c) Refunds may also be denied if the return process was not followed properly or without prior approval.
7. Additional Notes
Refunds for Certain Payment Methods:
Refunds will be credited to the original payment method used. Processing times may vary based on banking or payment gateway policies.
7.1 Delayed Refunds:
If refunds are delayed beyond the specified time, contact our support team to follow up.
7.2 Customer Service:
For questions or to initiate a return, please contact our support team at +6737144044.
8. User Rights & Responsibilities
Your Rights:
(a) You have the right to request refunds within the policy window if conditions are met.
(b) You can contact support through [Insert Contact Info] for assistance.
8.1 Your Responsibilities:
(a) Provide accurate, complete shipping addresses.
(b) Follow return procedures correctly.
(c) Keep the original packaging, tags, and documentation.
(d) Cooperate with investigations or disputes.
(e) Pay for return shipping unless otherwise specified.
9. Changes to This Policy
(a) We reserve the right to revise, update, or modify this return and refund policy at any time without prior notice.
(b) Updates will be posted clearly on our platform, with an “Effective Date.”
(c) Your continued use of the platform after such updates constitutes your acceptance of the modified policy.
(d) It is your responsibility to periodically review this policy to stay informed of any updates.
This policy aims to protect both buyers and sellers, ensuring fair handling of return and refund requests.